Refund and Returns Policy
Refund and Returns Policy
1. Refund and Returns Policy
We are committed to ensuring customer satisfaction with every purchase. This policy explains the terms and conditions for returns, exchanges, and refunds.
2. Eligibility for Returns
Items are eligible for return or exchange if they are defective, damaged, or incorrect. Products must be unused, in original condition, and returned within the specified return period.
3. Return Process
To request a return, customers should contact the support team with order details and relevant images. Once approved, full instructions will be provided to complete the process.
4. Refund Policy
Refunds are processed after the returned item is received and inspected. Approved refunds are issued through the original payment method within a reasonable time.
5. Exchanges
Exchanges are available for defective or incorrect items, subject to product availability and approval.
6. Non-Returnable Items
Customized or personalized products are generally non-returnable unless they are received in a damaged or defective condition.
7. Shipping Costs
Return shipping costs are typically the responsibility of the customer unless the return is due to an error on our part, such as a wrong or defective item.
8. Contact
For any questions regarding returns or refunds, customers can reach out to the support team through the available contact channels.